Excellence in Business Communication, 13th Edition
Chapter 2. Interpersonal Communication Skills
"The solution to the age-old problem of understanding others may be as simple as taking the time to improve your active listening skills.
"Facial expressions are a universal language of emotion, instantly conveying happiness, sadness, anger, fear, and much more.
"Below are ten common North American gestures that can cause offense abroad.
"Want to make a better first impression and engender positive feelings that last a long time?
Ricky Van Der Zwan and Anna Brooks (photo, left) report.
Richard Feloni reports on what he has learned from Jon Levy (photo, left), Founder of The Influencers.
"Here are ways [one] can be more charismatic: .
"We all send body language cues based on how we feel and what we think, here's how to decipher them quickly and in any situation.
Drake Baer writes, "Over the past century science has made lots of advances into understanding the many social meanings of body language.
Kristin Piombino (photo, left) gives the facts and offers up an infographic.
"Since being plagued by anxiety is a sure way to sabotage your own success, we've put together a collection of research-backed tips for overcoming your fears.
"Here are the key areas of body language, from head to toe, based off the work of Dr.
According to Carol Kinsey Goman (photo, left), "A long time before your performance proves them right or wrong, people will have made an emotional decision about whether to follow you, trust you, or even listen to you.
Adele Cehrs covers the topic drawing upon lessons from Delta, Abercombie and Taco Bell.
James Clear explains the topic with an example from Mozambique.
"'People read each other's intent as soon as they see each other,' says Nick Morgan, speech coach and author of new book Power Cues: The Subtle Science of Leading Groups, Persuading Others, and Maximizing Your Personal Impact.
"Consider the word "charismatic.
Lea McLeod discusses negativity and the effect it can have on a job seeker.
"There are some simple, yet often forgotten, business principles that can build a positive professional reputation and keep your credibility intact," reports Jacqueline Whitmore of Entrepreneur.
"As I reflect on all the conversations I have, I realize that most of the time, we’re not talking about complex ideas.
"People whose faces are perceived to look more "competent" are more likely to be CEOs of large, successful companies," writes James Hamblin (photo, left).
"I’ve posted a lot of research from experts on getting people to like you, being influential and having great conversations.
Leo Widrich makes the case.
"At work and at home, we want what we want.
Richard Feloni lists Napoleon Hill's observations on the topic.