When talking about tone in business writing courses, clients have lately become very upset, sharing incidents of sarcasm, disrespect, and snarky tone in business communication...

Long-time readers might recall that a few years ago, I wrote an editorial titled "Email: Bad Bearer of Bad News?..

Most advice is terrible...

I just finished reading an interesting book titled Annoying by science writers Joe Palca and Flora Lichtman (2011)...

I spoke last week to a group of executives and one of the challenges that I saw in their presentations was the tendency to put spreadsheets on their slides when talking about financial topics...

You’ve probably read countless articles that promise you better happiness, only to be disappointed...

When it comes to legal issues, most bloggers are either unaware or misinformed about the laws that they operate under...

When you want to do business globally, check the meaning of colors for each country...

On any given day we're lied to from 10 to 200 times, and the clues to detect those lies can be subtle and counter-intuitive...

The majority of college students today use smartphones — although three-quarters don’t foot their own bills...