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How to Find That Email You’re Looking For
June 29, 2018 by Jan Shawkey"As the volume of email we send and receive grows, with it comes a new problem: finding a specific message—or specific piece of information—within your vast archive...Category: Email, Special: ArticlesComments Off on How to Find That Email You’re Looking For
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How to Spot a Liar
by Jan Shawkey"On any given day we're lied to from 10 to 200 times, and the clues to detect those lies can be subtle and counter-intuitive...Category: Interpersonal Communication, Special: VideosComments Off on How to Spot a Liar
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7 Warning Signs That You Shouldn’t Accept a Job Offer
June 28, 2018 by Jan Shawkey"If you have a skill that’s in demand, chances are you’ve received more than one job offer...Category: Career Planning, Special: ArticlesComments Off on 7 Warning Signs That You Shouldn’t Accept a Job Offer
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The Most Productive Meetings Have Fewer Than 8 People
by Jan Shawkey"There are many problems with the way most meetings are run...Category: Meeting Skills, Special: ArticlesComments Off on The Most Productive Meetings Have Fewer Than 8 People
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Stranger Things Star Aimee Mullins Has Done a Decade of Inspiring Ted Talks — Her Tips Will Help Anyone Be a Better Public Speaker
June 26, 2018 by Jan ShawkeyBusiness Insider's Julie Bort interviews Aimee Mullins (photo, left) for tips on better public speaking...Category: Communication, Special: ArticlesComments Off on Stranger Things Star Aimee Mullins Has Done a Decade of Inspiring Ted Talks — Her Tips Will Help Anyone Be a Better Public Speaker
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How Artificial Intelligence Is Making Human Communication Better
by Jan Shawkey"We feel that technology is bad, while it actually isn't...Category: Information Technology, Special: ArticlesComments Off on How Artificial Intelligence Is Making Human Communication Better
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The 4 Most Ridiculous Emails in Your Inbox—and How to Answer Them
by Jan Shawkey"Every now and again, I’ll receive one of those emails that makes me say: “Huh?..Category: Email, Special: ArticlesComments Off on The 4 Most Ridiculous Emails in Your Inbox—and How to Answer Them
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The Deadly Customer Service Mistake Your Business Is Probably Making (Without Even Knowing It)
June 25, 2018 by Jan Shawkey"The customer service mistake that nearly every business makes, over and over again, is to treat every customer the same...Category: Customer Service, Special: ArticlesComments Off on The Deadly Customer Service Mistake Your Business Is Probably Making (Without Even Knowing It)
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4 Times You Should Absolutely Not Send That Email
by Jan Shawkey"You’re conscientious when it comes to email...Category: Email, Special: ArticlesComments Off on 4 Times You Should Absolutely Not Send That Email
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Does Your Customer Experience Make Customers Feel Stupid? Here’s How to Make Them Feel Smarter
June 22, 2018 by Jan Shawkey"The businesses that are best loved by customers tend to be ones that make them feel smart, competent, in control...Category: Customer Communications, Customer Service, Special: ArticlesComments Off on Does Your Customer Experience Make Customers Feel Stupid? Here’s How to Make Them Feel Smarter
