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  1. Chapter 9. Stay on the right side of federal marketing regulations

    September 26, 2018 by George Dovel
    The FTC’s Business Center has helpful guidance on applying federal marketing regulations in a wide variety of specific situations...
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  2. Chapter 9. Are you persuading or are you negotiating?

    by George Dovel
    Professor Bob Bontempo explains how persuading and negotiating are complementary but distinctly different skill sets...
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  3. Chapter 8. These templates make it easier to turn down recommendation requests

    by George Dovel
    The career expert Alison Doyle offers advice and message templates to help you handle these uncomfortable messages...
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  4. 5 Leadership Strategies That Cultivate Cognitive Diversity

    by Jan Shawkey
    "Diversity is among the most critical issues and opportunities we face today...
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  5. The Shopping Malls and Big Box Stores Gutted by E-Commerce

    by Jan Shawkey
    "Jesse Rieser's memories of growing up in Springfield, Missouri in the 1990s unfold against a familiar retail backdrop: storming the aisles of Toys R Us with his brother; meeting friends at the mall to flirt with girls and play videogames; hunting new bands in the CD racks of Best Buy," writes Laura Mellonee in a piece at Wired...
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  6. How to Solve Complex Problems (by Not Focusing on Them)

    by Jan Shawkey
    "The Zeigarnik effect can do something stunning when we scatter our attention and let our mind wander...
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  7. Why We Choke Under Pressure — and How to Avoid It

    by Jan Shawkey
    "When the pressure is on, why do we sometimes fail to live up to our potential?..
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  8. 7 Tips for Disagreeing Without Being Disagreeable

    September 25, 2018 by Jan Shawkey
    "No matter how much we try to work with others and get along, the time comes when we can’t agree...
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  9. Do You Come Across as Arrogant? 5 Workplace Behaviors to Curb

    September 24, 2018 by Jan Shawkey
    "Many of us have had to battle the specter of arrogance at one time or another...
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  10. 4 Ways Busy People Sabotage Themselves

    by Jan Shawkey
    Alice Boyes lays out the problem and the solution in an article at The Harvard Business Review blog...
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