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  1. More Than 7,500 Stores Are Closing in 2019 as the Retail Apocalypse Drags on — Here’s the Full List

    July 22, 2019 by Court Bovee
    "The staggering rate of store closures that has rocked the retail industry over the past couple of years is expected to continue in 2019, with roughly the same level of closures expected this year...
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    Category: Customer CommunicationsComments Off on More Than 7,500 Stores Are Closing in 2019 as the Retail Apocalypse Drags on — Here’s the Full List

  2. Why You Are Losing Clients and How to Turn It Around

    January 9, 2019 by Jan Shawkey
    "Losing clients can be a nightmare...
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    Category: Customer Communications, Customer Service, Special: ArticlesComments Off on Why You Are Losing Clients and How to Turn It Around

  3. Does Your Customer Experience Make Customers Feel Stupid? Here’s How to Make Them Feel Smarter

    June 22, 2018 by Jan Shawkey
    "The businesses that are best loved by customers tend to be ones that make them feel smart, competent, in control...
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    Category: Customer Communications, Customer Service, Special: ArticlesComments Off on Does Your Customer Experience Make Customers Feel Stupid? Here’s How to Make Them Feel Smarter

  4. Empathy Doesn’t Mean “Be Nice”

    May 31, 2018 by Jan Shawkey
    "Niceness wasn’t part of the equation...
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    Category: Customer Communications, Public Relations, Special: ArticlesComments Off on Empathy Doesn’t Mean “Be Nice”

  5. Are You Cursed by Knowledge?

    April 27, 2018 by Jan Shawkey
    "It’s a tough question...
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    Category: Business Communication, Customer Communications, Special: ArticlesComments Off on Are You Cursed by Knowledge?

  6. This Hotel Wants to Give Families a Discount for Staying Off Their Phones

    February 27, 2018 by Jan Shawkey
    Cailey Rizzo reports at TravelandLeisure...
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    Category: Customer Communications, Planning Business Messages, Special: ArticlesComments Off on This Hotel Wants to Give Families a Discount for Staying Off Their Phones

  7. Why Are Companies Investing in Customer Retention?

    February 7, 2018 by Jan Shawkey
    Erika Morphy (photo, left) covers the topic at CMSWire...
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    Category: Customer Communications, Special: ArticlesComments Off on Why Are Companies Investing in Customer Retention?

  8. Are You Speaking the Wrong Loyalty Language?

    November 27, 2017 by Jan Shawkey
    "...
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    Category: Customer Communications, Customer Service, Special: ArticlesComments Off on Are You Speaking the Wrong Loyalty Language?

  9. Understand Your Customer If You Are to Succeed

    October 10, 2017 by Jan Shawkey
    According to Scott Meacham (photo, left), "I can't think of a single entrepreneur I've worked with who ever intended to fail...
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    Category: Customer Communications, Customer Service, Special: ArticlesComments Off on Understand Your Customer If You Are to Succeed

  10. Communicating: You Have the Right to Remain Silent

    May 26, 2017 by Bovee & Thill Network
    "If nothing else, avoid the urge to respond in anger or haste...
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    Category: Customer Communications, Internet, Special: ArticlesComments Off on Communicating: You Have the Right to Remain Silent