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9 Phrases Never to Use in Your PR
February 24, 2017 by Bovee & Thill Network"When PR is done well, it can be brilliant in its ability to promote your brand...Category: Customer Communications, Special: ArticlesComments Off on 9 Phrases Never to Use in Your PR
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The Art of Finding Your Perfect Customer
February 17, 2016 by Jan Shawkey"Pinpointing your customers’ needs better may lead to better sales—but you’ve got to do some legwork first...Category: Customer Communications, Customer Service, Special: ArticlesComments Off on The Art of Finding Your Perfect Customer
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10 Ways to Communicate More Effectively with Customers and Co-workers
January 13, 2016 by Bovee & Thill Network"Here are some tips on how you can communicate more effectively with people at work, be they customers, co-workers, subordinates, or superiors...Category: Customer Communications, Organizational Communication, Special: ArticlesComments Off on 10 Ways to Communicate More Effectively with Customers and Co-workers
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Top 25 Best Examples of Gamification in Business
December 4, 2015 by Jan Shawkey"These 25 examples of gamification in business run the gamut for potential uses, but brands are coming up with innovative ways to incorporate game-like features into ordinary activities every day...Category: Creativity/Brainstorming, Customer Communications, Special: ArticlesComments Off on Top 25 Best Examples of Gamification in Business
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10 Modern Business Communication Methods That Customers Love
September 16, 2015 by Bovee & Thill NetworkCategory: Business Communication, Customer Communications, Special: ArticlesComments Off on 10 Modern Business Communication Methods That Customers Love
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How I Left Out Negative Feelings
September 14, 2015 by Bovee & Thill NetworkLynn Gaertner-Johnston (photo, left) explains how to handle a disappointing or frustrating email...Category: Customer Communications, Email, Special: ArticlesComments Off on How I Left Out Negative Feelings
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42 Percent of Business Leaders Say Consumers Shame Them on Social
June 22, 2015 by Jan Shawkey"Lithium Technologies, a social customer experience management platform, announced the results of a recent survey performed on its behalf by Harris Poll, finding that brands are increasingly under pressure by consumers to innovate," writes Justin Lafferty in a piece at AdWeek...Category: Customer Communications, Social Media, Special: InfographicsComments Off on 42 Percent of Business Leaders Say Consumers Shame Them on Social
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5 Tips for Responding Positively to Negative Online Comments
March 23, 2015 by Bovee & Thill Network"Probably the most important reason to respond to comments—both negative and positive—is that everyone else is reading them...Category: Customer Communications, Negative Messages, Special: ArticlesComments Off on 5 Tips for Responding Positively to Negative Online Comments
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Airlines Discover the Efficiency in Using Social for Customer Service
April 25, 2014 by Bovee & Thill Network"When a plane is grounded or there are delays, customers sometimes vent their fury on Twitter...Category: Customer Communications, Social Media, Special: ArticlesComments (0)
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The 4 Keys to Killer Customer Service
by Bovee & Thill Network"The secret to a loyal customer base is no secret at all: Great customer service will bring them back every time...Category: Customer Communications, Special: ArticlesComments (0)
