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The Best Way to Get What You Want? Focus on Your Customers’ Needs
May 9, 2019 by Jan Shawkey"Forget your own desires, and lead with the value you can provide...Category: Customer Service, Special: ArticlesComments Off on The Best Way to Get What You Want? Focus on Your Customers’ Needs
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Your Customer Service Strategy
January 29, 2019 by Jan Shawkey"Customer service isn’t simply an expensive, time-consuming obligation...Category: Customer Service, Special: ArticlesComments Off on Your Customer Service Strategy
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Retailers Rethink Physical Stores as Click and Collect Catches On
January 23, 2019 by Jan Shawkey"Buy online, pick-up in store is often heralded as the future of retail: Customers shopping on their own terms, as efficiently as possible...Category: Customer Service, Product and Pricing Strategies, Special: Articles, The Art and Science of MarketingComments Off on Retailers Rethink Physical Stores as Click and Collect Catches On
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Why You Are Losing Clients and How to Turn It Around
January 9, 2019 by Jan ShawkeyCategory: Customer Communications, Customer Service, Special: ArticlesComments Off on Why You Are Losing Clients and How to Turn It Around
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How to Turn Clients and Customers into Repeat Business
December 5, 2018 by Jan Shawkey"Every small business owner wants repeat business...Category: Customer Service, Special: ArticlesComments Off on How to Turn Clients and Customers into Repeat Business
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The Deadly Customer Service Mistake Your Business Is Probably Making (Without Even Knowing It)
June 25, 2018 by Jan Shawkey"The customer service mistake that nearly every business makes, over and over again, is to treat every customer the same...Category: Customer Service, Special: ArticlesComments Off on The Deadly Customer Service Mistake Your Business Is Probably Making (Without Even Knowing It)
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Does Your Customer Experience Make Customers Feel Stupid? Here’s How to Make Them Feel Smarter
June 22, 2018 by Jan Shawkey"The businesses that are best loved by customers tend to be ones that make them feel smart, competent, in control...Category: Customer Communications, Customer Service, Special: ArticlesComments Off on Does Your Customer Experience Make Customers Feel Stupid? Here’s How to Make Them Feel Smarter
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23 Awesome Customer Service Stories
April 20, 2018 by Jan ShawkeyCategory: Customer Service, Special: InfographicsComments Off on 23 Awesome Customer Service Stories
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Best Buy Is Punishing Customers Who Return Too Many Items
March 29, 2018 by Jan Shawkey"Best Buy, Home Depot, Victoria's Secret, and a host of other retailers are discreetly tracking how often shoppers return purchases and, in some cases, punishing people who are suspected of abusing their return policies...Category: Customer Service, Special: ArticlesComments Off on Best Buy Is Punishing Customers Who Return Too Many Items
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Are You Speaking the Wrong Loyalty Language?
November 27, 2017 by Jan ShawkeyCategory: Customer Communications, Customer Service, Special: ArticlesComments Off on Are You Speaking the Wrong Loyalty Language?
