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Driving Them Crazy: Americans’ Top Customer Service Complaints
November 10, 2015 by Jan ShawkeyCategory: Customer Service, Special: ArticlesComments Off on Driving Them Crazy: Americans’ Top Customer Service Complaints
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A Refresher on Economic Value to the Customer
June 24, 2015 by Jan ShawkeyCategory: Customer Service, Special: ArticlesComments Off on A Refresher on Economic Value to the Customer
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The ‘Mr. Grumpypants’ Secret of Customer Service: Learn to Out-Picky Your Pickiest Customer
June 22, 2015 by Jan ShawkeyMicah Solomon (photo, left), contributor at Forbes...Category: Customer Service, Special: ArticlesComments Off on The ‘Mr. Grumpypants’ Secret of Customer Service: Learn to Out-Picky Your Pickiest Customer
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Social Business and Fun with Southwest Airlines
April 16, 2014 by Bovee & Thill NetworkRic Dragon (photo, left) gives a report on his conversation with Christi McNeill, project lead of social business and listening at Southwest Airlines...Category: Customer Communications, Customer Service, Social Media, Special: ArticlesComments (0)
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Chapter 8. See why the social approach is revolutionizing routine customer communication
January 30, 2014 by George DovelMore and more companies rely on the social web to influence customers before the sale and support them after; these statistics explain why social help is becoming so pervasive...Category: Customer Communications, Customer Service, Routine and Positive Messages, Special: EBC11 - Students - Learn More, Special: InfographicsComments Off on Chapter 8. See why the social approach is revolutionizing routine customer communication
