"As I pointed out in the previous article about evaluating intercultural mistrust, we have double standards with regards to trust...

"When clients first meet with me to improve their ability to communicate with colleagues and clients from other cultures, clarity is not usually at the top of their wish list...

"What’s the requirement of being a good intercultural communicator?..

"In the previous article I had you look at unreliable criteria for deciding whether to grant or withhold trust in an intercultural context...

"You cannot avoid building an identity...

"When cultures mix there are many unknowns, such as different accents, unfamiliar body language and tones of voice...

"The foundation on which trust is built or broken is the speech act of promises...

"Did you know that you listen with cultural ears and see with cultural eyes?..

"Do you expect to feel comfortable using English as a second language when writing an email, making a phone call, expressing yourself during a meeting, writing a report, giving a presentation, and so on?..

Sherwood Fleming reports...