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The Most Productive Meetings Have Fewer Than 8 People
June 28, 2018 by Jan Shawkey"There are many problems with the way most meetings are run...Category: Meeting Skills, Special: ArticlesComments Off on The Most Productive Meetings Have Fewer Than 8 People
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Stranger Things Star Aimee Mullins Has Done a Decade of Inspiring Ted Talks — Her Tips Will Help Anyone Be a Better Public Speaker
June 26, 2018 by Jan ShawkeyBusiness Insider's Julie Bort interviews Aimee Mullins (photo, left) for tips on better public speaking...Category: Communication, Special: ArticlesComments Off on Stranger Things Star Aimee Mullins Has Done a Decade of Inspiring Ted Talks — Her Tips Will Help Anyone Be a Better Public Speaker
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How Artificial Intelligence Is Making Human Communication Better
by Jan Shawkey"We feel that technology is bad, while it actually isn't...Category: Information Technology, Special: ArticlesComments Off on How Artificial Intelligence Is Making Human Communication Better
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The 4 Most Ridiculous Emails in Your Inbox—and How to Answer Them
by Jan Shawkey"Every now and again, I’ll receive one of those emails that makes me say: “Huh?..Category: Email, Special: ArticlesComments Off on The 4 Most Ridiculous Emails in Your Inbox—and How to Answer Them
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The Deadly Customer Service Mistake Your Business Is Probably Making (Without Even Knowing It)
June 25, 2018 by Jan Shawkey"The customer service mistake that nearly every business makes, over and over again, is to treat every customer the same...Category: Customer Service, Special: ArticlesComments Off on The Deadly Customer Service Mistake Your Business Is Probably Making (Without Even Knowing It)
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4 Times You Should Absolutely Not Send That Email
by Jan Shawkey"You’re conscientious when it comes to email...Category: Email, Special: ArticlesComments Off on 4 Times You Should Absolutely Not Send That Email
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Does Your Customer Experience Make Customers Feel Stupid? Here’s How to Make Them Feel Smarter
June 22, 2018 by Jan Shawkey"The businesses that are best loved by customers tend to be ones that make them feel smart, competent, in control...Category: Customer Communications, Customer Service, Special: ArticlesComments Off on Does Your Customer Experience Make Customers Feel Stupid? Here’s How to Make Them Feel Smarter
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How to Ask for Help Over Email—and Actually Get It
by Jan Shawkey"With email dominating your conversations in all aspects of your life—especially your professional life—you’re going to be sending lots of requests every day...Category: Email, Special: ArticlesComments Off on How to Ask for Help Over Email—and Actually Get It
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Finally! The 23 Unwritten Rules of Email
June 21, 2018 by Jan Shawkey"It wasn't until I helped my college-aged brother hack (er, set up) his inbox and explained some of the nuances of this ubiquitous method of communication that I realized how many unwritten rules of email have developed over the years...Category: Email, Special: ArticlesComments Off on Finally! The 23 Unwritten Rules of Email
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7 LinkedIn Statistics That Will Make You Question Your Recruitment Strategy
by Jan Shawkey"These stats will help you bring your recruiting strategy into the 21st century...Category: Employment, Job Interviews, Special: ArticlesComments Off on 7 LinkedIn Statistics That Will Make You Question Your Recruitment Strategy
