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  1. 4 Times You Should Absolutely Not Send That Email

    June 25, 2018 by Jan Shawkey
    "You’re conscientious when it comes to email...
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  2. Does Your Customer Experience Make Customers Feel Stupid? Here’s How to Make Them Feel Smarter

    June 22, 2018 by Jan Shawkey
    "The businesses that are best loved by customers tend to be ones that make them feel smart, competent, in control...
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  3. How to Ask for Help Over Email—and Actually Get It

    by Jan Shawkey
    "With email dominating your conversations in all aspects of your life—especially your professional life—you’re going to be sending lots of requests every day...
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  4. Finally! The 23 Unwritten Rules of Email

    June 21, 2018 by Jan Shawkey
    "It wasn't until I helped my college-aged brother hack (er, set up) his inbox and explained some of the nuances of this ubiquitous method of communication that I realized how many unwritten rules of email have developed over the years...
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  5. 7 LinkedIn Statistics That Will Make You Question Your Recruitment Strategy

    by Jan Shawkey
    "These stats will help you bring your recruiting strategy into the 21st century...
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  6. Inside Wendy’s Forward-Looking Design Strategy

    June 20, 2018 by Jan Shawkey
    "[Recently,] a ribbon was cut in Gluckstadt, Mississippi...
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  7. How to Use Social Media Video Ads Effectively

    by Jan Shawkey
    "...
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  8. How to Use Social Media Video Ads Effectively

    by Bovee & Thill Network
    "...
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  9. Charts Change Hearts and Minds More Than Words Do

    June 19, 2018 by Jan Shawkey
    Christopher Ingraham (photo, left) reports on the topic at TheWashingtonPost...
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  10. 5 Words to Include in Your Email Subject Lines (and 4 to Avoid at All Costs)

    by Jan Shawkey
    "The most effective emails treat the subject line like a caller ID and use words that get to the point immediately...
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