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  1. Chapter 2. Expert advice on business negotiation

    February 28, 2019 by George Dovel
    These articles, case studies, and definitions can help negotiators learn the basics and fine-tune their skills...
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  2. Chapter 2. How emotions lead us astray in conflicts

    by George Dovel
    See why having an emotional stake in a question can lead you to flawed reasoning...
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  3. Chapter 2. Ten tips for having great conversations

    by George Dovel
    Radio interviewer Celeste Headlee, who listens to people for a living, shares her advice for having better conversations...
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  4. Chapter 2. Use active listening to land your next job

    by George Dovel
    Follow these examples of using active listening during a job interview...
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  5. Chapter 2. The skewed perceptions of unconscious biases

    by George Dovel
    Everyone experiences the world through unconscious biases of perceptual filters, and too often people are unaware that they are doing so...
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  6. Chapter 1. Guidelines for trouble-free blogging

    February 26, 2019 by George Dovel
    The Electronic Frontier Foundation offers a free Legal Guide for Bloggers...
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  7. Chapter 1. Try emotion-recognition AI yourself

    by George Dovel
    Affectiva’s website offers several ways to try emotion-recognition AI, including mapping your emotions while you watch a YouTube video...
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  8. Chapter 1. Explore some of the best bots in business

    by George Dovel
    Automated bots are taking over routine communication tasks in many companies; here are some of the best...
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  9. Chapter 1. The process breakdowns that lead to miscommunication

    by George Dovel
    This humorous video illustrates how communication efforts break down and how to avoid common problems ..
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  10. Chapter 1. Ten communication skills that will boost your career

    by George Dovel
    Employers will sit up and take notice if you master these skills...
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