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  1. Chapter 3. Take the sting out of criticism—and make it more valuable

    March 1, 2019 by George Dovel
    This methodical approach to receiving criticism helps unbundle the emotional side of criticism from the helpful side...
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  2. Chapter 3. Overcome the limitations of virtual teamwork

    by George Dovel
    These 21 tips can help any virtual team overcome the inherent limitations of long-distance collaboration...
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  3. Chapter 3. Too much of a good thing?

    by George Dovel
    The potential benefits of team-based collaboration are undeniable, but some experts worry that companies are going overboard and overloading the employees they need the most...
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  4. Chapter 2. Negotiating advice from professional mediators

    February 28, 2019 by George Dovel
    The original resource for this item is no longer available, but this website offers ten valuable tips for being an effective negotiator in any situation...
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  5. Chapter 2. Expert advice on business negotiation

    by George Dovel
    These articles, case studies, and definitions can help negotiators learn the basics and fine-tune their skills...
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  6. Chapter 2. How emotions lead us astray in conflicts

    by George Dovel
    See why having an emotional stake in a question can lead you to flawed reasoning...
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  7. Chapter 2. Ten tips for having great conversations

    by George Dovel
    Radio interviewer Celeste Headlee, who listens to people for a living, shares her advice for having better conversations...
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  8. Chapter 2. Use active listening to land your next job

    by George Dovel
    Follow these examples of using active listening during a job interview...
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  9. Chapter 2. The skewed perceptions of unconscious biases

    by George Dovel
    Everyone experiences the world through unconscious biases of perceptual filters, and too often people are unaware that they are doing so...
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  10. Chapter 1. Guidelines for trouble-free blogging

    February 26, 2019 by George Dovel
    The Electronic Frontier Foundation offers a free Legal Guide for Bloggers...
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