Business Communication Essentials, 8th Ed.
Chapter 5. Completing Business Messages
"I expect a book on communication—which is what storytelling is—to teach me something new or remind me of truths I had better not forget.
"Bezos is Amazon's chief writing evangelist, and his advocacy for the art of long-form writing as a motivational tool and idea-generation technique has been ordering how people think and work at Amazon for the last two decades—most importantly, in how the company creates new ideas, how it shares them, and how it gets support for them from the wider world.
"Editing involves a proactive editor making changes and suggestions that will improve the overall quality of your writing, particularly in relation to language use and expression.
"To demystify some of the ambiguities surrounding the resume editing process, here’s a hand-picked list of some of the most important dos and don’ts to be aware of during this stage.
"In the very first episode of Read Ink, I explain the difference between proofreading and editing, and how those two processes should be done individually for a stronger overall manuscript.
Stephanie Vozza (photo, left) reports on the topic at FastCompany.
"There are plenty of frustrations people have with email, but right near the top is that messages aren’t clear, and because of that frustration, conflicts escalate, and productivity drops.
"You don't have to play by the old rules: This is the digital age.
"What do an insurance company, grocery chain and educational service have in common?
"I’ve written hundreds of posts since beginning this blog.
Here are common correction symbols used in editing business letters, memos, reports, and other written communications.
According to Dean Evans (photo, left), "Poorly written or edited copy will adversely affect how people view your content.
I am excited to announce Error Quests, a new product we just released.
As its name implies, the foot-in-the-door technique involves requesting something small, something that your audience will easily agree to.