Excellence in Business Communication, 12th Edition
Chapter 3. Communication Challenges in a Diverse, Global Marketplace
"How to prepare for any speaking opportunity in English so it'll set you up for success (and not failure).
"Imagine a workplace where people of all colors and races are able to climb every rung of the corporate ladder -- and where the lessons we learn about diversity at work actually transform the things we do, think and say outside the office.
"The language is such a familiar part of job applications that for many of us, it almost goes unnoticed: 'Company X is an equal opportunity employer.
"In this video, I talk about what helped me speak with an American accent and how I became fluent in English.
"Living and working abroad, or even just working on a diverse team with international colleagues, can be exciting—new cultures, languages, and ways of expression are all around you.
"When we are obliged to use English for business, we do not see that everyone is bringing their own cultural communication style to how the English is actually used.
According to Sherwood Fleming, "When I first begin helping my clients adapt how they communicate within an intercultural business context, whether for a report or a presentation, the first concern they often express is that they do not have enough to say.
"One of the best parts of traveling overseas is experiencing another culture," writes Ashley Rossi (photo, left) in a piece at BusinessInsider.
"I thought it might be interesting to consider the advice I would give someone moving from a country with a flexible view of time to my home country (US), where time is controlled, often to the point of absurdity.
"I would not be telling you the truth if I said that all my clients are immediately enthusiastic about improving their intercultural communication skills.
"Due to a general lack of awareness about the nature of listening, both speakers and listeners are using the same faulty assumptions.
"Let’s talk about what we know about how rate of speech impacts credibility and persuasiveness.
"Building awareness of language and the role it plays in both building harmonious relationships and inspiring trust across cultures is my main objective in the work I do with my clients.
"If you listen closely, there is a unique cry for help that can be heard within intercultural businesses everywhere.
"For most of us, language is transparent.
"As I pointed out in the previous article about evaluating intercultural mistrust, we have double standards with regards to trust.
"When clients first meet with me to improve their ability to communicate with colleagues and clients from other cultures, clarity is not usually at the top of their wish list.
"What’s the requirement of being a good intercultural communicator?
"In the previous article I had you look at unreliable criteria for deciding whether to grant or withhold trust in an intercultural context.
"You cannot avoid building an identity.
"When cultures mix there are many unknowns, such as different accents, unfamiliar body language and tones of voice.
"The foundation on which trust is built or broken is the speech act of promises.