Excellence in Business Communication, 13th Edition
Chapter 2. Interpersonal Communication Skills
Psychologist Guy Winch shares some practical tips for soothing the sting of rejection.
"Here are the most disruptive office distractions, ranked from worst to least worst, based the percentage of respondents who described them as causing moderate to very high distraction levels: .
"Are you open about the areas where you want help?
"We can all be negative at times; that's human nature.
"While caring about your work is great, giving too much can deplete you quickly.
"For me, there are few things more torturous in life than small talk.
"It’s easy to feel like we don’t measure up or deserve some of the praise we receive for our successes, even when we’ve worked hard to achieve them.
"Wanna stand out as a particularly collaborative colleague?
"If you find you're harboring any of these 11 negative personality traits, including low emotional intelligence, impatience, or managing with fear, it may be time to make some serious changes.
"You spend at least 40 hours a week with coworkers.
"Here's how you can resolve a sudden conflict in 60 seconds or less using the LEAF strategy, although it may not work for deeper, longstanding conflicts.
"The conversion from movement into meaning is both seamless and direct, because we are endowed with the capacity to speak without talking and comprehend without hearing.
"In today’s lesson, were going to look at how to organize your ideas.
"Most of us have stumbled when saying an unfamiliar name.
"Unless you’re perfect, you have room to improve.
"Criticism is something we all have to face.
Daryl Chen and Hailey Reissman (photo, left) report.
"Much attention is being given to the increasing number of employees who are quitting their jobs without providing their employers with notice.
"There are many different reasons why you might want to influence people.
"When we needlessly apologize, we end up making ourselves small and diminish what we’re trying to express, says sociologist Maja Jovanovic.
Diane DiResta addresses the topic.
"The need for respect is intertwined with many basic human needs, but doesn’t receive…well, the respect that it deserves when it comes to workplace performance.
"Many professionals will probably recognize this situation: You go to a meeting or an event and, assuming that everyone there already knows you, or that you're playing a minor role, you introduce yourself with your first name — or not at all.