Excellence in Business Communication, 13th Edition
Chapter 7. Completing Business Messages
"I expect a book on communication—which is what storytelling is—to teach me something new or remind me of truths I had better not forget.
"Bezos is Amazon's chief writing evangelist, and his advocacy for the art of long-form writing as a motivational tool and idea-generation technique has been ordering how people think and work at Amazon for the last two decades—most importantly, in how the company creates new ideas, how it shares them, and how it gets support for them from the wider world.
Stephanie Vozza (photo, left) reports on the topic at FastCompany.
"There are plenty of frustrations people have with email, but right near the top is that messages aren’t clear, and because of that frustration, conflicts escalate, and productivity drops.
"You don't have to play by the old rules: This is the digital age.
"What do an insurance company, grocery chain and educational service have in common?
"I’ve written hundreds of posts since beginning this blog.
Here are common correction symbols used in editing business letters, memos, reports, and other written communications.
According to Dean Evans (photo, left), "Poorly written or edited copy will adversely affect how people view your content.
I am excited to announce Error Quests, a new product we just released.
As its name implies, the foot-in-the-door technique involves requesting something small, something that your audience will easily agree to.
Lynn Gaertner-Johnston (photo left), founder of Syntax Training, emphasizes the importance of proofing an important piece by first printing it:
I regularly receive e-mails that end with the slogan "Please consider the environment before printing this message.
If writing isn’t taught well enough or often enough these days, editing is hardly taught at all.
In thinking and writing about groups working on revising a document, I’ve become increasingly convinced that “revision” may be an artificial separation.
“The true proof-reader,” wrote John Wilson, head of The University Press in Cambridge, Mass.
Take this interactive proofreading quiz to see how well you do.