Business Communication Essentials, 8th Ed.
Chapter 2. Collaboration, Interpersonal Communication, and Business Etiquette
"You don't have to be born with the power of persuasion.
"The strength of cyberspace is in its numbers.
"Wondering how to build your self-confidence?
"Manners matter," begins Kathleen Elkins (photo, left) in a piece at BusinessInsider.
"As it turns out, with the right words and actions almost anyone can create a captivating presence," writes Jacquelyn Smith and Natalie Walters (photo, left).
"To help employees understand how office etiquette varies, UK office-supplier Viking reached out to 18 of their international employees who have worked in countries that range from Germany to the US.
"On some level, most of us want to be liked.
"As it turns out, some recent scientific research suggests that it is possible to draw inferences about someone's personality based on his relationship to his phone.
Jessica Orwig discusses the work of Gavin de Becker (photo, left).
Jacquelyn Smith and Rachel Gillett (photo, left) report over at BusinessInsider.
"Etiquette might seem old-fashioned, but it's also an essential business tool.
"Let's start with why you shouldn't feel guilty about saying no.
"Research offers a few clues about the most effective way to say 'I'm sorry.
"Finally, after all that negativity, some positive advice.
"We all know a few people — probably just a few, actually — who win over everyone they meet.
"You will, however, be judged by the quality of your writing.
"In meeting notes and minutes, you must state each action item, who is to complete it, and the deadline or due date.
"Executives tell me their teams make decisions all the time.
We are not the center of cyberspace.
"It’s called social undermining, and it may seem harmless enough, but it can take an emotional toll.
"Devil’s advocates tend to pop up just when a project is about to launch.
"In real life, most people are fairly law-abiding, either by disposition or because we're afraid of getting caught.
"The meeting seemed to go smoothly.
"Your boss told you to “think outside the box.