Business Communication Essentials, 8th Ed.
Chapter 2. Collaboration, Interpersonal Communication, and Business Etiquette
"Barbara Pachter provides advice on how to properly act in business and social settings in The Essentials of Business Etiquette: How to Greet, Eat, and Tweet Your Way to Success.
"You may think that fidgeting and not making eye contact are telltale signs that someone's lying to you.
Excerpted from the book Netiquette by Virginia Shea.
"Google has spent the past two years studying more than 180 of its teams, to figure out the secret to success.
"It is an odd thought that our sibling relationships may be at the center of what makes us who we become.
"Given their social and outgoing natures, extroverts have never had much trouble gaining acceptance in the business world.
Shana Lebowitz and Melia Robinson report on the work of Amy Cuddy (photo, left).
"People size you up in seconds, but what exactly are they evaluating?
Kim Lachance Shandrow reports.
"To make sure productivity doesn’t slow after you walk out of the room, do two things after and in between meetings: Quickly send out clear and concise meeting notes and follow up on the commitments made.
"What follows are the 10 most common body language blunders that people make, and emotionally intelligent people are careful to avoid.
"The first time someone meets you, it takes them about three seconds to determine whether they like you or want to do business with you in the future, said Jean Baur, a career coach and author of the book 'The Essential Job Interview Handbook.
According to Erica Dhawan (photo, left), "We need to rethink the way we approach meetings that promotes collaboration and facilitates a responsive and flexible environment.
"Emotions are what make us human, but sometimes, our most human side can lead us into pitfalls that could have been easily avoided had we kept our emotions in check.
"In order to have fewer, more purposeful meetings, we need a more robust vocabulary to describe them.
"When Patricia Fripp [photo, left] speaks, professional speakers and executives listen," says Henry DeVries, contributor at Forbes.
"Here are some of the most common universal, nonverbal expressions of nervousness that are pretty hard to control.
"Think about this the next time you're in an important meeting: During an average 30-minute conversation, over 800 nonverbal signals are sent.
"The real question may turn out to be whether you’re working for the wrong boss.
"Dealing with frustrated and angry employees is a part of a small-business owner's responsibilities.
"4 tips for getting your colleagues' attention.
"While it can be difficult to break this habit, it isn’t impossible.
"Check out these 17 icebreakers that will help ease you into an engaging conversation with people you've never met before.