Business Communication Today, 13th Ed.
Chapter 2. Collaboration, Interpersonal Communication, and Business Etiquette
"Dealing with frustrated and angry employees is a part of a small-business owner's responsibilities.
"4 tips for getting your colleagues' attention.
"While it can be difficult to break this habit, it isn’t impossible.
"Check out these 17 icebreakers that will help ease you into an engaging conversation with people you've never met before.
Laura McMullen shares the advice of Patrick Lencioni (photo, left).
"What Lord of the Rings can teach us about leading meetings that don't make you want to jump out the nearest window: .
Barbara Roche (photo, left) reports.
Chris Weller defines the "rule of three" and explains why it isn't what it is cracked up to be.
"We take listening for granted as a noble conversation skill.
Shana Lebowitz (photo, left) has the details.
"We've all been in those situations where we've forgotten someone's name," writes Steven Benna at BusinessInsider.
"We’ve heard it a million times before: '90% of communication is nonverbal.
Nick Morgan (photo, left) reports.
"Wharton management professor Nancy Rothbard (photo, left) says that if we are meeting more often than ever, it may be because we are now so busy we have to schedule time to simply think.
"Forget body language or eye movements.
"Finding yourself in a new situation can make you feel uncomfortable, no matter how normally confident you are.
"Meeting new people can be awkward.
"Humans are notoriously poor lie detectors.
"According to graphologist Kathi McKnight, your handwriting can communicate more than you may think.