Business Communication Essentials, 8th Ed.
Chapter 2. Collaboration, Interpersonal Communication, and Business Etiquette
"There are some simple, yet often forgotten, business principles that can build a positive professional reputation and keep your credibility intact," reports Jacqueline Whitmore of Entrepreneur.
"As I reflect on all the conversations I have, I realize that most of the time, we’re not talking about complex ideas.
According to Ilya Pozin, "If you’re ignoring proper business etiquette, you’re doing so at your own peril.
"Learn the proper business etiquette for using mobile devices.
Annie Murphy Paul (photo, left) discusses embodied cognition: "the recognition that our bodies play a big role in how we think.
"People whose faces are perceived to look more "competent" are more likely to be CEOs of large, successful companies," writes James Hamblin (photo, left).
"I’ve posted a lot of research from experts on getting people to like you, being influential and having great conversations.
Leo Widrich makes the case.
"In 1994, John Lasseter, Andrew Stanton (photo, left), and two other Pixar executives had a lunch meeting where they hatched the ideas for "Monsters Inc.
"At work and at home, we want what we want.
Richard Feloni lists Napoleon Hill's observations on the topic.
"Success at work stems from face-to-face communication with others.
Emmie Martin of BusinessInsider.
Leslie Baehr (photo, left) writes on the topic at BusinessInsider.
"We've all been in those situations where we've forgotten someone's name.
"'We have an epidemic of fake listening," says Nick Morgan, speech coach and author of new book Power Cues: The Subtle Science of Leading Groups, Persuading Others, and Maximizing Your Personal Impact.
"You probably dread work meetings.
On Point, with Tom Ashbrook, covers the topic of "verbal tics" (“I’m just saying.
"If you've ever listened to yourself speak in a voicemail or video, you've probably wondered aloud "is that what I really sound like?
"Body language expert Janine Driver helps you amp up gestures that win respect and quiet those that give you away.
"The way to become a better listener is to practice "active listening.
Laura Katen advises us to think about our body language as much as what we are going to say.
According to Vicki Davis, "Every email message from a parent or colleague is an opportunity to create a powerful impression.
Educational Technology and Mobile Learning present their list.