Excellence in Business Communication, 13th Edition
Chapter 3. Collaboration and Business Etiquette
"A classic introvert preference is aversion to meetings.
"Your business needs collaboration -- but not everyone's a team player.
"Cognitive diversity has been defined as differences in perspective or information processing styles.
"What’s your point of view?
"Here are ten simple, yet crucial reminders for delivering exceptional customer service on the phone.
"You may feel you can successfully engage listeners with the critical substance of your message.
"Do you feel like you can speak in public everywhere except in front of your colleagues?
"Have you ever been in a meeting with someone who was constantly playing with their phone?
Laura Forer presents an infographic on the topic.
Take a look at this SlideShare show via LinkedIn.
Brooke Nelson (photo, left) has the list at RD.
"No one wants to be the "glue guy.
"A few weeks ago, I was caught unprepared in a meeting.
"Veteran financier Ray Dalio [photo, left] has been in every kind of meeting: the good, the bad and the ugly.
"If you receive a calendar invitation and it’s clear from the above suggestions that you need not attend a meeting, you have options: .
"After a recent session a client told me that, “You’re a magician.
"Here, however, I’m going to focus on one of the key causal factors for ‘difficulties’ in the meeting room: different personality types.
"Meetings are an essential part of the life of every organization and your ability to run effective meetings with your management skills is a critical part of your success in meeting management.
According to Sara Saddington (photo, left), "We all have blind spots that are a result of our own worldview, experience, and expertise.
"When it comes to meetings in the office, most are filled with a whole lot of empty, buzzword-filled jargon.
"As a customer, you have more options than ever when you want to contact a company.
"So, this article is for those that simply want basic, common sense, healthy, usable techniques.
Karin Hurt (photo, left) asks, "Have you ever felt this way?
According to Kat Boogaard (photo, left), "Dealing with someone who monopolizes every discussion is frustrating.
"We asked [Daniel Post] Senning [photo, left] and Barbara Pachter, author of The Essentials of Business Etiquette, to tell us about some antiquated gendered courtesies and other etiquette rules that you don't need to follow anymore — and what you should do instead.