Business Communication Today, 15th Ed.
Chapter 1. Professional Communication in a Digital, Social, Mobile World
"Because leaders are often juggling so many things and are under constant pressure to make decisions, they sometimes function in a mode of overwhelm.
"Quick -- who are the wisest people you know?
"It's the Internet of the Ephemeral—the side of the Internet that gives us Snapchat and Confide and other apps that owe their popularity not just to the fact that they are not Facebook, but also to the fact that they trade, specifically, on their impermanence.
"Observing individuals who lead a creative life, we can identify elements of expertise, grit, an understanding, and passion.
"At some point I mentioned to everyone that I am very introverted and used to have a huge fear of public speaking.
"There are about 11 million meetings taking place in America every day, and a third of them are unproductive.
"There are hundred of apps that claim to "increase productivity" and "optimize company workflow," but how many apps actually do?
"The need to connect with people who can’t see us was precisely the problem experienced by the early pioneers of radio.
"As I’ve learned, four years into the game [of self-employment], it doesn’t matter if you’ve got one boss in the corner office or 1,000 online customers—occasionally, a project you really don’t want to deal with is going to plop into your inbox.
"As much buzz as the Facebook/Whatsapp deal generated it only served to crystallize our attention around what is a much larger, more prescient issue - we now live in the Age of Mobile.
"Things have changed a lot in the way we conduct business communications, especially between the customer and the company.
According to Jackie Gerstein, Ed.
"As the playfully illuminating tech writer Mat Honan writes: 'Let’s say you’re a California-based employer and you do a basic background check on a job candidate.
To view the whole infographic click on the image to the left or on the link below.
Steven Gaffney (photo, left) talks about honest communication in this CommPro.
"As a performance coach I’ve been privileged to work with a varied selection of fascinating people.
"As consumers use mobile devices more and more to read email, creating flawless designs that are readable and useful in both desktop and mobile environments can be quite a challenge.
"A French monk said to be "the world’s happiest man" because of his abnormal capacity for joy once told me that he doesn’t get stage fright because he has eradicated “mental toxins.
"Want to give a presentation that has the magic of a TED Talk?
"Here are a number of tips that will help you get the most out of your time and efforts without infringing on your well-being.
"Martha had some strong comments about bloggers, yet her PR folk pitch bloggers in an attempt to tap into their influence with their audience.
Bovee and Thill are the only authors who explain and illustrate in every chapter in their textbooks how mobile is revolutionizing business communication.
"A Utah couple is suing an online merchant that fined them $3,500 for writing a negative review and sparked a financial nightmare for more than a year by reporting the alleged debt to credit rating companies.
"How has technology changed communication?