Business Communication Essentials, 8th Ed.
Chapter 1. Professional Communication in Today’s Digital, Social, Mobile World
"This is the second in a two-part Business English Podcast lesson on resolving conflict, in which we’ve been focusing on solving everyday disagreements in the office.
"Yesterday, I received an SOS message from a former colleague.
"Last year, on the eve of the fifth anniversary of the mobile revolution, Flurry issued its five-year report on the mobile industry.
In this piece at BusinessInsider.
Dina Spector (photo, left) introduces an infographic from Happify titled - How to Beat Stress and Boost Happiness.
"People do not always get along, so dealing with conflict is part of any job.
Dan Waldschmidt, of Edgy Conversations, lists the tools he uses to get things done.
According to Justin Gmoser (photo, left), "If there's one thing you should get right when visiting a foreign country, it's the greeting.
"In creating a mobile communications strategy, businesses should leverage new technology and apps to keep employees "in the know," as well as connected to the business and each other.
Mikaela Rakos writes an introductory article and presents an infographic on the topic.
"Public speaking is hard enough for most of us.
"Worry is, sadly, an inevitability of life.
"Because leaders are often juggling so many things and are under constant pressure to make decisions, they sometimes function in a mode of overwhelm.
"Quick -- who are the wisest people you know?
"It's the Internet of the Ephemeral—the side of the Internet that gives us Snapchat and Confide and other apps that owe their popularity not just to the fact that they are not Facebook, but also to the fact that they trade, specifically, on their impermanence.
"To listen with intercultural ears and see with intercultural eyes means to limit your interpretations to content and to ignore tone, body language and form, which I admit takes practice.
"Observing individuals who lead a creative life, we can identify elements of expertise, grit, an understanding, and passion.
"At some point I mentioned to everyone that I am very introverted and used to have a huge fear of public speaking.
"There are about 11 million meetings taking place in America every day, and a third of them are unproductive.
"There are hundred of apps that claim to "increase productivity" and "optimize company workflow," but how many apps actually do?
"The need to connect with people who can’t see us was precisely the problem experienced by the early pioneers of radio.
"As I’ve learned, four years into the game [of self-employment], it doesn’t matter if you’ve got one boss in the corner office or 1,000 online customers—occasionally, a project you really don’t want to deal with is going to plop into your inbox.
"As much buzz as the Facebook/Whatsapp deal generated it only served to crystallize our attention around what is a much larger, more prescient issue - we now live in the Age of Mobile.
"Things have changed a lot in the way we conduct business communications, especially between the customer and the company.