Business Communication Today, 15th Ed.
Chapter 11. Writing Negative Messages
"This is the first in a series of Business English lessons on handling a crisis.
"Criticism is something we all have to face.
The original resource for this item is no longer available, but this website offers ten valuable tips for being an effective negotiator in any situation.
These articles, case studies, and definitions can help negotiators learn the basics and fine-tune their skills.
For more than 20 years, Fortune magazine has been ranking the best 100 companies to work for in the United States.
The Electronic Frontier Foundation offers a free Legal Guide for Bloggers.
Automated bots are taking over routine communication tasks in many companies; here are some of the best.
"Hit refresh to lock eyes with another imaginary stranger.
"Hit refresh to lock eyes with another imaginary stranger.
"Customer service isn’t simply an expensive, time-consuming obligation.
"The minutes of a meeting, or simply “minutes,” is an instant written record of a meeting or hearing.
"Buy online, pick-up in store is often heralded as the future of retail: Customers shopping on their own terms, as efficiently as possible.
View the sample reports at examples.
"Losing clients can be a nightmare.
"If you’ve ever experienced pleasure from people’s failures, well, join the rest of us.
"Every small business owner wants repeat business.
"Take this FEMA quiz to test your knowledge on social media’s role in emergency management.
From an introduction to job-search strategies to details on résumé writing, you’ll find advice from career counseling professionals.
These online tools (many are free) offer a variety of ways to create infographics.
The Pew Research Center is one of the most respected research organizations in the world; learn how they try to get it right.
The 1000-plus pages of advice in the Chicago Manual of Style for citations and other writing and formatting questions can be overwhelming, but the editors are here to help.
The FTC’s Business Center has helpful guidance on applying federal marketing regulations in a wide variety of specific situations.
"Research needs and requirements vary with each assignment, project or paper.
A handy reference tool web landing page from North Carolina State University.