Business Communication Essentials, 8th Ed.
Chapter 2. Collaboration, Interpersonal Communication, and Business Etiquette
"We get stronger, not weaker, by engaging with ideas and people we disagree with, says Zachary R.
"Are you a giver or a taker?
"Here are ten simple, yet crucial reminders for delivering exceptional customer service on the phone.
"The difference between a sincere apology and cheap one has a lot to do with how it’s phrased.
"You may feel you can successfully engage listeners with the critical substance of your message.
"With the complexity of our changing world, the speed with which decisions are made, and the overwhelming choices available, today’s leader needs to fully understand the invisible forces that shape conversation and build relationships: Intention and alignment.
"Do you ever find yourself in a conversation you don’t want to be having?
"If you work in an office, you probably spend more time with your colleagues than you do with even your closest friends — and the quality of those relationships can mean the difference between a joyful workday and a minefield of stress and conflict.
"Do you feel like you can speak in public everywhere except in front of your colleagues?
"Have you ever been given feedback that you are too direct, brutally blunt, brusque, or abrupt?
"Dave Isay [photo, left] opened the first StoryCorps booth in New York’s Grand Central Terminal in 2003 with the intention of creating a quiet place where a person could honor someone who mattered to them by listening to their story.
"In our louder and louder world, says sound expert Julian Treasure, "We are losing our listening.
"In this soaring demonstration, deaf percussionist Evelyn Glennie illustrates how listening to music involves much more than simply letting sound waves hit your eardrums.
"Have you ever been in a meeting with someone who was constantly playing with their phone?
Marcel Schwantes has the questions.
According to Christina DesMarais (photo, left), "Anywhere from a third to half of the population fits the definition of being introverted, meaning these people are at their best in quieter environments compared with the extroverts who do well with a lot of stimulation.
"In Strategic Communication class, 4 MBA students share information and techniques on gender related communication barriers.
Laura Forer presents an infographic on the topic.
"I recently wrote an article about five mistakes people with depression make.
"Branson Centre entrepreneur Yanique Grant explores the relationship between language, culture and business success.
Brooke Nelson (photo, left) has the list at RD.
"Psychologist Susan David [photo, left] shares how the way we deal with our emotions shapes everything that matters: our actions, careers, relationships, health and happiness.