Excellence in Business Communication, 13th Edition
Chapter 2. Interpersonal Communication Skills
"In this soaring demonstration, deaf percussionist Evelyn Glennie illustrates how listening to music involves much more than simply letting sound waves hit your eardrums.
Marcel Schwantes has the questions.
According to Christina DesMarais (photo, left), "Anywhere from a third to half of the population fits the definition of being introverted, meaning these people are at their best in quieter environments compared with the extroverts who do well with a lot of stimulation.
"In Strategic Communication class, 4 MBA students share information and techniques on gender related communication barriers.
"I recently wrote an article about five mistakes people with depression make.
"Branson Centre entrepreneur Yanique Grant explores the relationship between language, culture and business success.
"Interpreting and reacting to tone is a major part of any communication in any language and in any culture.
"Psychologist Susan David [photo, left] shares how the way we deal with our emotions shapes everything that matters: our actions, careers, relationships, health and happiness.
"In a job interview, every little thing matters — from your ability to make eye contact to the color of your suit.
"Communicating with others is an essential skill in business dealings, family affairs, and romantic relationships.
"If you were asked to describe the characteristics of a great leader, you’d probably include things like visionary or strategic thinking, the ability to inspire and motivate others, passion and drive to achieve.
Shana Lebowitz (photo, left) has the details.
"Body language: It's one of the most subtle, yet important things to master at work.
"Chronically-negative people can slow down your momentum and sabotage real success.
"I’ve spent much of the last decade studying (and having) conversations and teaching people how to understand their own exchanges.
"When one person asks another a question, it takes an average of 200 milliseconds for them to respond.
"Does body language help a TED Talk go viral?
"Good founders learn how to be charismatic, confident, and persuasive.
"Better yet, as your team members develop this skill, they’ll interact better with customers, clients, and key stakeholders," says Joe Neely (photo, left).
"Consider these three ways to show gratitude to co-workers who make your life easier.
"Over the years, I’ve identified a set of common emotional drivers that suck the power out of communication.
"Do you experience confusing or disappointing miscommunications?
"If a person takes the time to express their heart-felt appreciation for something we have done, it boosts our spirit, passion, and purpose.
"Talks on the importance of listening, and how to do it much better.