Business Communication Today, 15th Ed.
Chapter 11. Writing Negative Messages
"Research needs and requirements vary with each assignment, project or paper.
A handy reference tool web landing page from North Carolina State University.
From refining your goals to measuring your success, here’s how to get started.
The original resource is no longer available, but this article offers 12 tips for successful business blogging.
Whether you’re starting your first document or using Word’s advanced capabilities, this site can help.
"The customer service mistake that nearly every business makes, over and over again, is to treat every customer the same.
"The businesses that are best loved by customers tend to be ones that make them feel smart, competent, in control.
"When things go south, it’s the job of the CEO or leader to own it, apologize and connect with their audience (customers) to overcome it.
Take a look at the infographic.
"Best Buy, Home Depot, Victoria's Secret, and a host of other retailers are discreetly tracking how often shoppers return purchases and, in some cases, punishing people who are suspected of abusing their return policies.
"Movies are also a great way for leaders to learn about leadership on their own!"
"Here’s a list of my 20 favorite leadership movies, updated with links to purchase the DVD on Amazon.
"Managing a business crisis has become increasingly challenging in the world of 24-hour news and Twitter.
"When it comes to video editing, you may be wondering what’s the best tool to use.
"Hear what Americans have to say about their jobs.
"If you're tired of standing in front of your audience and shuffling through slides, you're definitely not alone.
"Think about the people at work who are part of your network — the individuals who help you improve your performance or provide you with emotional support when you are going through a tough spell.
These articles will take you through the process of creating and using documents.
This resource is no longer available, but here is a helpful website on the related topic of influence marketing.
"Communicating with others is an essential skill in business dealings, family affairs, and romantic relationships.
Presented by Polina Marinova (photo, left) at Fortune.
"Chronically-negative people can slow down your momentum and sabotage real success.
"I'm excited to share these top 87 business writing tips with you," writes Mary Cullen (photo, left) at InstructionalSolutions.
According to Scott Meacham (photo, left), "I can't think of a single entrepreneur I've worked with who ever intended to fail.
Explore a host of topics for managing a business by visiting this website published by the Small Business Administration.