Business Communication Essentials, 8th Ed.
Chapter 2. Collaboration, Interpersonal Communication, and Business Etiquette
"In a job interview, every little thing matters — from your ability to make eye contact to the color of your suit.
"Communicating with others is an essential skill in business dealings, family affairs, and romantic relationships.
"No one wants to be the "glue guy.
"If you were asked to describe the characteristics of a great leader, you’d probably include things like visionary or strategic thinking, the ability to inspire and motivate others, passion and drive to achieve.
Shana Lebowitz (photo, left) has the details.
"A few weeks ago, I was caught unprepared in a meeting.
"Body language: It's one of the most subtle, yet important things to master at work.
"Veteran financier Ray Dalio [photo, left] has been in every kind of meeting: the good, the bad and the ugly.
"Chronically-negative people can slow down your momentum and sabotage real success.
"I’ve spent much of the last decade studying (and having) conversations and teaching people how to understand their own exchanges.
"When one person asks another a question, it takes an average of 200 milliseconds for them to respond.
"If you receive a calendar invitation and it’s clear from the above suggestions that you need not attend a meeting, you have options: .
"After a recent session a client told me that, “You’re a magician.
"Does body language help a TED Talk go viral?
"Good founders learn how to be charismatic, confident, and persuasive.
"Better yet, as your team members develop this skill, they’ll interact better with customers, clients, and key stakeholders," says Joe Neely (photo, left).
"Here, however, I’m going to focus on one of the key causal factors for ‘difficulties’ in the meeting room: different personality types.
"Consider these three ways to show gratitude to co-workers who make your life easier.
"Over the years, I’ve identified a set of common emotional drivers that suck the power out of communication.
"Meetings are an essential part of the life of every organization and your ability to run effective meetings with your management skills is a critical part of your success in meeting management.
"Do you experience confusing or disappointing miscommunications?
"If a person takes the time to express their heart-felt appreciation for something we have done, it boosts our spirit, passion, and purpose.
"Talks on the importance of listening, and how to do it much better.
According to Sara Saddington (photo, left), "We all have blind spots that are a result of our own worldview, experience, and expertise.