Business Communication Essentials, 7th Ed.
Chapter 8. Writing Negative Messages
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More and more companies rely on the social web to influence customers before the sale and support them after; these statistics explain why social help is becoming so pervasive.
"So we’re taking a stand here," begins Terry Heick, director at TeachThought.
"As technology adoption among small businesses increases, social media is an area that more business owners are becoming interested in.
"In a decision that could reshape the rules for online consumer reviews, a Virginia court has ruled that the popular website Yelp must turn over the names of seven reviewers who anonymously criticized a prominent local carpet cleaning business.
The amazing world of Coca-Cola via an infographic.
The Money Chart from Randall Munroe’s webcomic xkcd.
I just finished reading an interesting book titled Annoying by science writers Joe Palca and Flora Lichtman (2011).
On any given day we're lied to from 10 to 200 times, and the clues to detect those lies can be subtle and counter-intuitive.
Your colleague Jim calls you “honey,” makes cracks about women drivers, and suggests that you be the one to shop for the retirement gift for Bob because “women like that sort of thing.
No one likes to deliver bad news, but these techniques can make it easier for you and the recipient.