Business Communication Today, 14th Ed.
Chapter 2. Collaboration, Interpersonal Communication, and Business Etiquette
"We asked [Daniel Post] Senning [photo, left] and Barbara Pachter, author of The Essentials of Business Etiquette, to tell us about some antiquated gendered courtesies and other etiquette rules that you don't need to follow anymore — and what you should do instead.
"Heidi Grant Halvorson, author of No One Understands You and What to Do About It, explains why we're often misunderstood and how to fix that.
"Why do people tell lies in the workplace?
In this video Tony Robbins discusses the topic of rapport.
"Here’s the point.
"There are plenty of frustrations that crop up during your workday.
"It's easier to be an annoying conversationalist than it is to be a skilled one," says Shana Lebowitz (photo, left).
"Pamela Meyer, the author of Liespotting: Proven Techniques to Detect Deception, gave one of the most popular TED talks ever recorded back in 2011," reports Ariel Schwartz in an article at BusinessInsider.
"'Shark Tank' investor Barbara Corcoran has met a lot of people in business.
Take a look at Douglas Conant's manifesto.
"When I was doing research for my book Captivate, I wanted to discover why and how people make strong judgements about strangers they’ve just met.
"This presentation will show the truths and lies of body language deception.
Shana Lebowitz (photo, left) reports from BusinessInsider.
"Do you ever find yourself in awkward social situations?
"Your days are filled with what seems like endless sit-downs, conversations, and brainstorming sessions.
"In my line of work — first as a correspondent and host with top television networks and today as a professional speaker — it's critical to be able to connect with anyone and everyone," says Antonio Neves (photo, left) in an article at Inc.
"Our unconscious behaviors have a language of their own, and their words aren't always kind.
Eric Barker, of Barking Up the Wrong Tree, explains.
"The reason brainstorms devolve into groupthink has to do with the way memory works.
"Within a second (or less) of meeting someone, we're already making judgments about their personality — whether they're nice, smart, or even adventurous," writes Shana Lebowitz (photo, left).
"Let's make this really, really simple.
"Let's make this really, really simple.
"As humans, we often default to the path of least resistance — for just about everything we do," writes Nina Semczuk (photo, left), a writer with The Daily Muse.
"On November 5, 2015 we interviewed Tony Robbins, bestselling author of Money: Master The Game, reveals the best way to make a good first impression.
Shana Lebowitz relates the story of how Doug Conant (photo, left), former CEO of Campbell Soup Company, continually reached out to employees and what it inspired.