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  1. Chapter 11. Open doors with these seven magic words

    October 27, 2019 by George Dovel
    Use these audience-focused words to craft persuasive messages...
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  2. Chapter 10. These templates make it easier to turn down recommendation requests

    by George Dovel
    The career expert Alison Doyle offers advice and message templates to help you handle these uncomfortable messages...
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  3. Chapter 10. Is there any truth to that rumor?

    by George Dovel
    The Emergent website at Columbia University tracks and evaluates rumors spreading online...
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  4. Chapter 10. In-depth advice on issuing an apology

    by George Dovel
    Balance the needs of all affected stakeholders with these timely tips...
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  5. Chapter 10. A better way to say no

    by George Dovel
    Executive Beth Brady’s advice starts with “Say no with a comma, not a period...
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  6. Chapter 10. A great example of a thoughtful, responsible apology

    by George Dovel
    When its Twitter chatbot Tay got hijacked and had to be taken down, Microsoft issued an apology that got every note right...
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  7. Chapter 9. Using Twitter for routine customer communication

    by George Dovel
    These 10 tips can help any company respond to the growing number of routine requests delivered on Twitter...
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  8. Chapter 9. LinkedIn’s advice for college students

    by George Dovel
    Follow these tips to get the most from LinkedIn, including the most appropriate and effective ways to ask for recommendations...
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  9. Chapter 9. Insight into mobile strategies for routine communication

    by George Dovel
    ClickSoftware’s blog discusses a range of topics on mobile business communication...
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  10. Chapter 7. Proven tips for prooofreading

    by George Dovel
    This advice for class assignments will help you on the job, too...
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