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"Here’s the skinny: individuals who are passive aggressive are hostile, but in a thinly disguised manner.
A reader to the Ask a Candid Boss column at TheMuse.
"Get-It-Done Guy Stever Robbins talks business advice with Robert Herjavec from TV's Shark Tank, entrepreneur and author of the book You Don't Have to Be a Shark.
Mignon Forgarty, aka Grammar Girl, tackles the subject.
"If you asked me why I gravitated to startups rather than work in a large company I would have answered at various times: “I want to be my own boss.
"Amazon CEO Jeff Bezos has some tips on crafting the perfect memo, which he broke down in his annual letter to shareholders.
"Here are ten simple, yet crucial reminders for delivering exceptional customer service on the phone.
According to John Baldoni (photo, left), "A leader’s legacy is a sum of pluses and minuses.
"It's tempting to think that in order to be a valuable team player, you should say “yes” to every request and task that is asked of you.
"In the job search process, everyone recognizes the importance of having an up-to-date resume, a great cover letter and a professional LinkedIn profile page.
"Everyone is in favor of high self-esteem — but cultivating it can be surprisingly tough.
"Author Jayson DeMers [photo, left], a serial entrepreneur, says he largely owes his success to taking steps to make himself more memorable in job interviews and networking situations.
"Here’s my short answer: If you’ve spent time tailoring your resume and are extremely proud of it, there’s no harm in reattaching it.
Tamara Kleinberg observes fellow customers complaining to her but not to the customer service agent and asks if your business is experiencing the same phenomenon.
Dan McCarthy gives his take on the topic at GreatLeadershipByDan.
"Open board meetings may seem extreme, but they are part of a strict code of transparency that I believe factors heavily into our innovation and rapid growth.
Here's a quick read on the topic by the nice people at Farnam Street.
"The difference between a sincere apology and cheap one has a lot to do with how it’s phrased.
"You may feel you can successfully engage listeners with the critical substance of your message.
According to Steven Pinker (photo, left), "When it comes to happiness, many people are underachievers.
"As researchers in learning and text comprehension, our recent work has focused on the differences between reading print and digital media.
"When we are obliged to use English for business, we do not see that everyone is bringing their own cultural communication style to how the English is actually used.
Hal Landen (photo, left) has the 10 tips at VideoUniversity.