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Handling a Crisis 4: Moving Forward
April 30, 2019 by Jan Shawkey"This Business English Pod lesson is the final part in our series on handling a crisis...Category: Crisis Communication, Special: PodcastsComments (0)
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Handling a Crisis 2: Strategizing
April 24, 2019 by Jan Shawkey"In this Business English Pod lesson, we’ll see how important it is to strategize and plan when you’re handling a crisis...Category: Crisis Communication, Special: PodcastsComments Off on Handling a Crisis 2: Strategizing
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Handling a Crisis 3: Gaining Perspective
by Jan Shawkey"This is the third in our Business English Pod series on handling a crisis...Category: Crisis Communication, Special: PodcastsComments (0)
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Handling a Crisis 1: Taking Control
April 5, 2019 by Bovee & Thill Network"This is the first in a series of Business English lessons on handling a crisis...Category: Crisis Communication, Special: PodcastsComments (0)
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Are You Ready to Communicate in a Crisis? Test Your Social Media Skills!
November 14, 2018 by Jan Shawkey"Take this FEMA quiz to test your knowledge on social media’s role in emergency management...Category: Crisis Communication, Social Media, Special: ArticlesComments Off on Are You Ready to Communicate in a Crisis? Test Your Social Media Skills!
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Public Apology 101
May 11, 2018 by Jan Shawkey"When things go south, it’s the job of the CEO or leader to own it, apologize and connect with their audience (customers) to overcome it...Category: Crisis Communication, Special: ArticlesComments Off on Public Apology 101
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Lessons from Mismanaged Crises at Yahoo, Cuisinart and Wells Fargo
March 20, 2018 by Jan Shawkey"Managing a business crisis has become increasingly challenging in the world of 24-hour news and Twitter...Category: Crisis Communication, Special: ArticlesComments Off on Lessons from Mismanaged Crises at Yahoo, Cuisinart and Wells Fargo
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Lessons to Learn from the United Airlines Recent Incident
April 27, 2017 by Bovee & Thill Network"Two University of Louisville crisis management experts say that this week's United Airlines public relations fiasco is something that every business can take a lesson (or three) from...Category: Crisis Communication, Special: ArticlesComments Off on Lessons to Learn from the United Airlines Recent Incident
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The 10 New Rules of Crisis Communications
February 8, 2016 by Bovee & Thill Network"The Agnes + Day crisis intelligence team has designed an infographic that showcases the very important 10 new rules of crisis communications...Category: Crisis Communication, Special: Articles, Special: InfographicsComments Off on The 10 New Rules of Crisis Communications
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Johns Hopkins’ Apology: How It Fell Short
October 20, 2015 by Bovee & Thill NetworkIn discussing a 2014 handling of rejection emails sent to applicants to John Hopkins University Lynn Gaertner-Johnston writes the following: "In his excellent book On Apology, Dr...Category: Crisis Communication, Special: Articles, Writing Business MessagesComments Off on Johns Hopkins’ Apology: How It Fell Short
