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  1. What Exactly Does Passive Aggressive Mean?

    April 26, 2018 by Jan Shawkey
    "Here’s the skinny: individuals who are passive aggressive are hostile, but in a thinly disguised manner...
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    Category: Interpersonal Communication, Special: ArticlesComments Off on What Exactly Does Passive Aggressive Mean?

  2. How to Get Consistent Work from an Employee

    April 25, 2018 by Jan Shawkey
    A reader to the Ask a Candid Boss column at TheMuse...
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    Category: Employee Development and Support, Employee Motivation, Special: ArticlesComments Off on How to Get Consistent Work from an Employee

  3. Business Advice from Shark Tank’s Robert Herjavec

    by Jan Shawkey
    "Get-It-Done Guy Stever Robbins talks business advice with Robert Herjavec from TV's Shark Tank, entrepreneur and author of the book You Don't Have to Be a Shark...
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    Category: Ethics and Corporate Social Responsibility, Small Business and Entrepreneurship, Special: ArticlesComments Off on Business Advice from Shark Tank’s Robert Herjavec

  4. Combining Quotation Marks, Question Marks, AND Commas (Whew!)

    by Jan Shawkey
    Mignon Forgarty, aka Grammar Girl, tackles the subject...
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    Category: Special: Articles, Words-Phrases-SentencesComments Off on Combining Quotation Marks, Question Marks, AND Commas (Whew!)

  5. 6 Ways to Improve Your Empathy

    by Jan Shawkey
    "...
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    Category: Interpersonal Communication, Routine and Positive Messages, Special: Articles, Special: PodcastsComments Off on 6 Ways to Improve Your Empathy

  6. Why Entrepreneurs Start Companies Rather Than Join Them

    April 24, 2018 by Jan Shawkey
    "If you asked me why I gravitated to startups rather than work in a large company I would have answered at various times: “I want to be my own boss...
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    Category: Small Business and Entrepreneurship, Special: ArticlesComments Off on Why Entrepreneurs Start Companies Rather Than Join Them

  7. Jeff Bezos and the Perfect Memo

    by Jan Shawkey
    "Amazon CEO Jeff Bezos has some tips on crafting the perfect memo, which he broke down in his annual letter to shareholders...
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    Category: Business Writing, Memos, Special: ArticlesComments Off on Jeff Bezos and the Perfect Memo

  8. 10 Essential Business Telephone Skills

    April 20, 2018 by Jan Shawkey
    "Here are ten simple, yet crucial reminders for delivering exceptional customer service on the phone...
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    Category: Special: Articles, Telephone SkillsComments Off on 10 Essential Business Telephone Skills

  9. Why a Leader Steps Down

    April 19, 2018 by Jan Shawkey
    According to John Baldoni (photo, left), "A leader’s legacy is a sum of pluses and minuses...
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    Category: Employee Motivation, Management Roles, Functions, and Skills, Special: Articles, Special: VideosComments Off on Why a Leader Steps Down

  10. Understanding Speed and Velocity: Saying “No” to the Non-Essential

    by Jan Shawkey
    "It's tempting to think that in order to be a valuable team player, you should say “yes” to every request and task that is asked of you...
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    Category: Organizational Communication, Special: Articles, Work ProductivityComments Off on Understanding Speed and Velocity: Saying “No” to the Non-Essential