When its Twitter chatbot Tay got hijacked and had to be taken down, Microsoft issued an apology that got every note right...

These 10 tips can help any company respond to the growing number of routine requests delivered on Twitter...

This advice for class assignments will help you on the job, too...

Artificial intelligence (AI) makes it possible for machines to learn from experience, adjust to new inputs and perform human-like tasks...

Building brand awareness and successfully interacting with consumers is a crucial part of doing business today...

No one wants to visit a fast-food chain with a grubby dining room and unknown germs lurking in the kitchen...

Made some money mistakes you’re not exactly proud of?..

When it comes to money, there’s a ton of terrible advice out there...

Americans rely on credit and credit scores to give lenders an idea of their trustworthiness when they want to open a credit card, get a mortgage, or take out a loan...

These easy-to-use ideas will help you achieve a business-friendly conversational tone...