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  1. Chapter 10. A great example of a thoughtful, responsible apology

    October 27, 2019 by George Dovel
    When its Twitter chatbot Tay got hijacked and had to be taken down, Microsoft issued an apology that got every note right...
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  2. Chapter 9. Using Twitter for routine customer communication

    by George Dovel
    These 10 tips can help any company respond to the growing number of routine requests delivered on Twitter...
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  3. Chapter 9. LinkedIn’s advice for college students

    by George Dovel
    Follow these tips to get the most from LinkedIn, including the most appropriate and effective ways to ask for recommendations...
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  4. Chapter 9. Insight into mobile strategies for routine communication

    by George Dovel
    ClickSoftware’s blog discusses a range of topics on mobile business communication...
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  5. Chapter 7. Proven tips for prooofreading

    by George Dovel
    This advice for class assignments will help you on the job, too...
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  6. Chapter 6. Get started—or go advanced—with Microsoft Word

    September 22, 2019 by George Dovel
    Whether you’re starting your first document or using Word’s advanced capabilities, this site can help...
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  7. Chapter 6. Quick and easy tips on grammar, punctuation, and usage

    by George Dovel
    Mignon Fogarty, also known as Grammar Girl, offers a wide selection of easy-to-use advice on getting things right...
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  8. Chapter 6. Boost your professional credibility with these LinkedIn tips

    by George Dovel
    LinkedIn has become an important credibility builder for professionals...
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  9. Chapter 3. Dining etiquette simplified

    September 2, 2019 by George Dovel
    Etiquette expert Barbara Pachter offers tips to help you get comfortable at business lunches and dinners...
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  10. Appendix A. Addressing international correspondence

    September 30, 2018 by George Dovel
    The U...
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