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  1. Chapter 13. Advice from some of today’s top brand builders

    December 19, 2019 by George Dovel
    The On Brand podcast features insightful discussions with successful brand managers...
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  2. Chapter 13. The rise of the subscription economy

    by George Dovel
    See why so many companies are shifting their business models toward subscription pricing...
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  3. Chapter 13. Explore membership in the American Marketing Association

    by George Dovel
    The AMA offers student membership and the chance to join one of more than 370 student chapters...
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  4. Chapter 13. Designing products for a circular economy

    by George Dovel
    Sustainability advocates are pushing companies to consider the entire life cycle of products, including what happens to them and the materials they are made of when customers no longer want them...
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  5. Chapter 13. The scourge of counterfeit products

    by George Dovel
    Counterfeit products are a global threat to legitimate business—and often a safety threat to customers...
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  6. Chapter 13. The power of design

    by George Dovel
    Design choices, from visual aesthetics to the human-machine interface to the customer experience, are increasingly important in today’s competitive markets...
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  7. Chapter 10. The power of a genuine apology

    December 2, 2019 by George Dovel
    Seasoned executive Arthur D...
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  8. Chapter 12. Looking for opportunities in customer dissatisfaction

    November 20, 2019 by George Dovel
    Find out why a big competitor’s unhappy customers can be a small company’s best sales prospects...
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  9. Chapter 12. Map the customer journey

    by George Dovel
    Get step-by-step advice for mapping the customer journey from touchpoint to touchpoint...
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  10. Chapter 12. See how Google is trying to solve the attribution puzzle

    by George Dovel
    Google Attribution attempts to measure marketing success across the entire digital marketplace...
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