Business Communication Essentials, 7th Ed.
Chapter 8. Writing Negative Messages
See how blockchain helps companies overcome the limitations of traditional ledgers.
This visualization shows the most common job types by American county using data using data from the County Business Patterns (CBP) survey.
The Global Opportunity Explorer presents companies and entrepreneurs with hundreds of sustainable business opportunities.
"Forget your own desires, and lead with the value you can provide.
"A business model is an outline of how a company plans to make money with its product and customer base in a specific market.
"Criticism is something we all have to face.
"Customer service isn’t simply an expensive, time-consuming obligation.
"Buy online, pick-up in store is often heralded as the future of retail: Customers shopping on their own terms, as efficiently as possible.
"Losing clients can be a nightmare.
"It’s ironic that many schools don’t give lessons on how to study or take notes effectively.
Jennifer Frost of GrammarCheck.
See the infographic at GrammarCheck.
Jennifer Frost presents the infographic at GrammarCheck.
Jennifer Frost has the infographic at GrammarCheck.
"If you’ve ever experienced pleasure from people’s failures, well, join the rest of us.
"Every small business owner wants repeat business.
"The customer service mistake that nearly every business makes, over and over again, is to treat every customer the same.
"The businesses that are best loved by customers tend to be ones that make them feel smart, competent, in control.
Take a look at the infographic.
"Best Buy, Home Depot, Victoria's Secret, and a host of other retailers are discreetly tracking how often shoppers return purchases and, in some cases, punishing people who are suspected of abusing their return policies.
"The graphic shows that the most popular fonts of last year were Helvetica, Arial, and Georgia, but that doesn't mean brands can't also have some fun with their typography.
"Think about the people at work who are part of your network — the individuals who help you improve your performance or provide you with emotional support when you are going through a tough spell.
Curtis Newbold presents an infographic on the topic.