Excellence in Business Communication, 10th Edition
Chapter 2. Mastering Team Skills and Interpersonal Communication
"We all know a few people — probably just a few, actually — who win over everyone they meet.
"You will, however, be judged by the quality of your writing.
"In meeting notes and minutes, you must state each action item, who is to complete it, and the deadline or due date.
"Executives tell me their teams make decisions all the time.
We are not the center of cyberspace.
"It’s called social undermining, and it may seem harmless enough, but it can take an emotional toll.
From Seth Godin.
"Devil’s advocates tend to pop up just when a project is about to launch.
According to Bill Reichert, "Most entrepreneurs should just throw out their elevator pitches and start over.
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"In real life, most people are fairly law-abiding, either by disposition or because we're afraid of getting caught.
"The meeting seemed to go smoothly.
"Your boss told you to “think outside the box.
"Barbara Pachter provides advice on how to properly act in business and social settings in The Essentials of Business Etiquette: How to Greet, Eat, and Tweet Your Way to Success.
"You may think that fidgeting and not making eye contact are telltale signs that someone's lying to you.
Excerpted from the book Netiquette by Virginia Shea.
"Editing and proofreading are often neglected, but they are the crucial final stages of the writing process.
"Google has spent the past two years studying more than 180 of its teams, to figure out the secret to success.
"It is an odd thought that our sibling relationships may be at the center of what makes us who we become.
"Given their social and outgoing natures, extroverts have never had much trouble gaining acceptance in the business world.
Shana Lebowitz and Melia Robinson report on the work of Amy Cuddy (photo, left).
"People size you up in seconds, but what exactly are they evaluating?
Kim Lachance Shandrow reports.
"To make sure productivity doesn’t slow after you walk out of the room, do two things after and in between meetings: Quickly send out clear and concise meeting notes and follow up on the commitments made.
"What follows are the 10 most common body language blunders that people make, and emotionally intelligent people are careful to avoid.