Business Communication Essentials, 8th Ed.
Chapter 2. Collaboration, Interpersonal Communication, and Business Etiquette
"From the "I have a dream" speech to Steve Jobs' iPhone launch, many great talks have a common structure that helps their message resonate with listeners.
"Talks on the importance of listening, and how to do it much better.
According to Sara Saddington (photo, left), "We all have blind spots that are a result of our own worldview, experience, and expertise.
"Nonverbal communication plays a significant role in our lives, as it can improve a person’s ability to relate, engage, and establish meaningful interactions in everyday life.
"Being a good listener is one of the most important skills you can master if you want to advance your career and build meaningful relationships.
"These talks reveal that some things are more within your grasp than you may think, especially if you ask.
"When it comes to meetings in the office, most are filled with a whole lot of empty, buzzword-filled jargon.
"TED Talks for when you want to get up and act -- now.
"Career analyst Dan Pink [photo, left] examines the puzzle of motivation, starting with a fact that social scientists know but most managers don't: Traditional rewards aren't always as effective as we think.
"Once equipped with the terms, it can be easier to see manipulative people for who they really are, and you can gain the strength to walk away.
"Once equipped with the terms, it can be easier to see manipulative people for who they really are, and you can gain the strength to walk away.
Alyse Kalish (photo, left) has some good advice.
"As a customer, you have more options than ever when you want to contact a company.
"So, this article is for those that simply want basic, common sense, healthy, usable techniques.
"A position could be an opinion, an idea, or a plan.
"It goes without saying that my new book, Reply All…And Other Ways to Tank Your Career was inspired by email faux pas.
"How much does the pace of speech matter in diplomatic speaking?
"Now, as much as I hate to see people bicker like elementary schoolers on the playground, I realize that fighting on Facebook is inevitable for some.
Mignon Fogarty (photo, left) explains.
"Below, we've rounded up 18 of the most useful scientific insights into the significance of body language, pulled from Psychology Today, research journals, and a few awesome books.
Check out this video by J.
"The image you choose to portray to others is a big reflection of your true self, but the opposite effect can also be achieved.
"Some tricks, like remembering to smile, are easy to implement in your everyday life.
"It sounds simple, but making sure your company has more money coming in than going out is one of the most important tasks of running and growing a business.
"Your posture, tone of voice, and even your diet may play a part in getting your message across.