Business Communication Essentials, 7th Ed.
Chapter 1. Professional Communication in Today’s Digital, Social, Mobile World
"What makes a great public speaker truly great?
A newsletter has gone out with a glaring, and rather embarrassing, error.
In the last couple of days I have received cryptic memos at work, undecipherable emails, incomplete invitations, and a handful of odd looks, expressions, and a bizarre, possibly obscene, gesture (from another motorist).
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