Excellence in Business Communication, 13th Edition
Chapter 3. Collaboration and Business Etiquette
"Etiquette might seem old-fashioned, but it's also an essential business tool.
"The ancient Stoic philosophers are often dismissed as joyless and boring intellectuals.
"Finally, after all that negativity, some positive advice.
"You will, however, be judged by the quality of your writing.
"In meeting notes and minutes, you must state each action item, who is to complete it, and the deadline or due date.
"Executives tell me their teams make decisions all the time.
We are not the center of cyberspace.
"It’s called social undermining, and it may seem harmless enough, but it can take an emotional toll.
"Wharton operations, information and decisions professor Senthil Veeraraghavan [photo, left] has made it his business to help businesses figure out how to improve their outcomes with adjustable pricing models – without jeopardizing their relationships with customers.
From Seth Godin.
"Devil’s advocates tend to pop up just when a project is about to launch.
"In real life, most people are fairly law-abiding, either by disposition or because we're afraid of getting caught.
"The meeting seemed to go smoothly.
"Your boss told you to “think outside the box.
"Barbara Pachter provides advice on how to properly act in business and social settings in The Essentials of Business Etiquette: How to Greet, Eat, and Tweet Your Way to Success.
Excerpted from the book Netiquette by Virginia Shea.
"In his book The Virgin Way, Richard Branson reveals that he loathes speaking in public.
"Google has spent the past two years studying more than 180 of its teams, to figure out the secret to success.
Kim Lachance Shandrow reports.
"To make sure productivity doesn’t slow after you walk out of the room, do two things after and in between meetings: Quickly send out clear and concise meeting notes and follow up on the commitments made.
The Tesla factory is as technologically advanced as the electric cars it produces.
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According to Erica Dhawan (photo, left), "We need to rethink the way we approach meetings that promotes collaboration and facilitates a responsive and flexible environment.