Excellence in Business Communication, 11th Edition
Chapter 12. Writing Reports and Proposals
We check in with Ken Makovsky (photo, left), contributor at Forbes.
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"Many companies' help lines are usually crowded with customers trying to find an answer for their questions.
"But what's the best way to build rapport and create trust?
Luke Hinchliffe (photo, left) asks, ".
According to Grace Smith (photo, left), "When you're undertaking a website redesign it can be tempting to rush in with the excitement of new possibilities, but it's important to consider the key aspects of a redesign, both aesthetically and from a business perspective.
"We all send body language cues based on how we feel and what we think, here's how to decipher them quickly and in any situation.
"There are many different ways of telling a story, but everything starts with an idea.
Watch the video at BusinessInsider.
"Lorrie Faith Cranor studied thousands of real passwords to figure out the surprising, very common mistakes that users — and secured sites — make to compromise security.
"It's natural to want to be liked.
The folks at Educational Technology and Mobile Learning share an infographic from Brainy Quote and Evan Carmichael.
"Staring at screens right before sleep turns out to be a lot worse than previously thought.
"With mobile devices becoming mainstream in business communication, the challenge for those of us in education is to help students adapt their writing skills to this exciting but demanding new format.
"Hiring managers only spend 6 second on your resume before they decide on you — this is what they look at.
Ramsay, the Blog Tyrant, weighs in.
"B-school students can’t get enough of big data.
"We all send body language cues based on how we feel and what we think, here's how to decipher them quickly and in any situation.
"What is the color of money?
According to Justin Gmoser, "While you may end up being asked the standard "What is your weakness?
Follow these steps distilled from Duarte’s decades of experience crafting presentations for major corporations.
Learn tips and tricks that will make your Google searches better and faster.
"Are your visuals driving social media traffic?
This video presentation by Professor Patricia Jenkinson describes the process of perception and helps explain why we each perceive the world in a unique way.
The search giant’s YouTube channel features employees talking about their experiences working at Google