Excellence in Business Communication, 13th Edition
Chapter 9. Writing Routine and Positive Messages
"I said goodbye to my mouse last month.
"Understanding your customers is an integral part of building a loyal customer base.
A directory of business communication videos curated by Bovee and Thill .
"Think you're an expert at Googling?
"What an amazing year 2013 has been for mobile innovation - and consumers.
"Stress.
"Worrying is an illusory form of control.
That resource is no longer available, but here is advice on creating a compelling LinkedIn profile.
Fellow designer Matt Helmke offers a succinct overview of Reynolds’s groundbreaking book.
Fellow designer Matt Helmke offers a succinct overview of Reynolds’s groundbreaking book.
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More and more companies rely on the social web to influence customers before the sale and support them after; these statistics explain why social help is becoming so pervasive.
Matt Johnston (photo, left) presents a video on the topic of resume mistakes to avoid.
"While you may end up being asked the standard "what is your weakness" question at a job interview, a sneaky employer may try to slip in some questions that are illegal to ask, in order to gain some possibly sensitive information," writes Justin Gmoser (photo, left) in presenting this video on the topic.
"Leaving a high-flying job in consulting, Angela Lee Duckworth took a job teaching math to seventh graders in a New York public school.
"Melitta Campbell (photo, left) is a copywriter with 15 years experience of working in a corporate communications environment within a number of international organisations.
There are four things that the most successful professionals have in common.
To ensure your thank you letter stands out from the competition after an interview, it's important to rethink how you approach writing it.
Professor Timothy Coombs talks about the relations between social media and crisis communication.
Most advice is terrible.
On any given day we're lied to from 10 to 200 times, and the clues to detect those lies can be subtle and counter-intuitive.
In this video Brian Solis interviews Tyler Cyr, Dunkin' Brands' web communications manager, on "how social media helps continue and improve the Dunkin’ experience.
Ronnie Citron-Fink (photo, left) is "longing for a different tactile communicative experience – one that puts pen to paper.