Excellence in Business Communication, 10th Edition
Chapter 2. Mastering Team Skills and Interpersonal Communication
"No approach or technique can guarantee persuasion success, but there are ways to determine if you are, indeed, made to persuade," writes Mark Rodgers (photo, left) at his blog - PersuasionMatters.
Here is an HBR.
"Only the prepared can look authentic.
"Congrats! You’ve landed your dream internship or you’ve been officially hired for your full-time job.
"From the moment two people meet, they're sizing each other up.
"Body language provides an amazing amount of information on what other people are thinking if you know what to look for.
"TED Talks are fun and interesting.
"Those who succeed in their careers are those who are willing to apply a critical eye to themselves.
"Everyone is enjoying the food and conversation when someone decides to take out his phone — not for an urgent call, but to check email, Instagram, and Facebook.
"You don't have to be born with the power of persuasion.
"The strength of cyberspace is in its numbers.
"Wondering how to build your self-confidence?
"Manners matter," begins Kathleen Elkins (photo, left) in a piece at BusinessInsider.
"The Happiness Equation author and 1000 Awesome Things creator Neil Pasricha [photo, left] came by to talk about criticism.
"As it turns out, with the right words and actions almost anyone can create a captivating presence," writes Jacquelyn Smith and Natalie Walters (photo, left).
"To help employees understand how office etiquette varies, UK office-supplier Viking reached out to 18 of their international employees who have worked in countries that range from Germany to the US.
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"On some level, most of us want to be liked.
"As it turns out, some recent scientific research suggests that it is possible to draw inferences about someone's personality based on his relationship to his phone.
Jessica Orwig discusses the work of Gavin de Becker (photo, left).
"Tim Urban knows that procrastination doesn't make sense, but he's never been able to shake his habit of waiting until the last minute to get things done.
Jacquelyn Smith and Rachel Gillett (photo, left) report over at BusinessInsider.
"Etiquette might seem old-fashioned, but it's also an essential business tool.
"Let's start with why you shouldn't feel guilty about saying no.
"The ancient Stoic philosophers are often dismissed as joyless and boring intellectuals.