Business Communication Essentials, 7th Ed.
Chapter 2. Collaboration, Interpersonal Communication, and Business Etiquette
"It’s pretty obvious that what you say in a presentation matters more than the way you say it.
According to Jeff Mann (photo, left), a Gartner research director, "The rapid adoption of smart devices, both in the workplace and outside, has raised expectations about accessibility and user experience in the workforce.
Vivian Giang covers the topic of what you should do when you are sick and faced with the need to shake someone's hand.
Sallie Krawcheck (photo, left) shares her thoughts on the topic of building a successful team.
"I’ve posted a great deal on working with difficult people and how to make people like you," says Eric Barker (photo, left).
Effective communication is everyone’s job—whether you are trying to sell in a concept or convince a client.
Everyone tries to network, but few people do it well, often making the same basic mistakes.
"In this Business English Podcast lesson we continue our series on making telephone calls in English by looking at how to deal with technical problems and clarify information using alternative choice questions.
Like "jumbo shrimp" or "amicable divorce" the phrase "conflict resolution" is an oxymoron.
This Business English podcast is the second part of a two-part series on making, rejecting and accepting suggestions.
This is the last in our three-part Business English Podcast series on cold calling.
We often assume that as people rise up the career ladder they become more skilled and more confident, but many successful people still encounter the 'fear factor' when dealing with more senior people.
On any given day we're lied to from 10 to 200 times, and the clues to detect those lies can be subtle and counter-intuitive.
According to Steve Tobak (photo, left), "Physical body language isn’t the only way to read people’s emotional state.
Last year, according to Paloma Vazquez (photo, left), "Scott Belsky, Founder & CEO of Behance, made more thoughtful communication one of his personal objectives in the new year.
"People are busy.
You have no doubt heard the proverb—Actions speak louder than words.
You have no doubt heard the proverb—Actions speak louder than words.
Business bloggers at Harvard Business Review discuss a variety of business topics including managing people, innovation, leadership, and more.
Revise these slides to make the text more effective for presentation purposes.
These concepts will help make you a better listener on the job and in every other aspect of life.
This presentation gives numerous tips for improving your interpersonal communication.