Business Communication Essentials, 7th Ed.
Chapter 2. Collaboration, Interpersonal Communication, and Business Etiquette
In this Harvard Business Review video, "Marco Iansiti and Karim R.
"Emotions are what make us human, but sometimes, our most human side can lead us into pitfalls that could have been easily avoided had we kept our emotions in check.
"In order to have fewer, more purposeful meetings, we need a more robust vocabulary to describe them.
Jessica Silver-Greenberg and Michael Corkery report at NYTimes.
"When Patricia Fripp [photo, left] speaks, professional speakers and executives listen," says Henry DeVries, contributor at Forbes.
"Here are some of the most common universal, nonverbal expressions of nervousness that are pretty hard to control.
"Think about this the next time you're in an important meeting: During an average 30-minute conversation, over 800 nonverbal signals are sent.
Alan Murray, Editor of Fortune, reports.
"The real question may turn out to be whether you’re working for the wrong boss.
"Most people have no idea how their paychecks compare to the market average.
"Clive Schlee, CEO of Pret a Manger, keeps team members engaged by publicly thanking them at an annual dinner.
Check out this video on the topic presented by Julia Kirby, Harvard Business Review editor-at-large.
"Wharton marketing professor Michael Platt wants to get inside your head.
"Raymond Sheen, president of Product and Process Innovation, Inc.
"John Beshears and Francesca Gino of Harvard Business School offer a five-step process for mitigating the effects of cognitive biases and low motivation on decision making.
Daniel Goleman explains.
"TED Talks are fun and interesting.
"The four questions you need to solve different types of problems.
"Dealing with frustrated and angry employees is a part of a small-business owner's responsibilities.
"Gregory W.
"4 tips for getting your colleagues' attention.
"'You’ve told me about your strengths—now, can you share what you consider to be your biggest weakness?
"While it can be difficult to break this habit, it isn’t impossible.
"Staring at screens right before sleep turns out to be a lot worse than previously thought.
"Check out these 17 icebreakers that will help ease you into an engaging conversation with people you've never met before.