Business in Action, 7th Ed.
Chapter 12: Labor Relations
"New workplace technology is allowing white-collar jobs to be tracked, tweaked and managed using an increasingly wide range of tools to monitor workers’ efforts.
According to Jodi Glickman (photo, left) and Alicia Bassuk, "The decision to terminate an employee is never easy.
"For the online retailer’s call center employees, more caller demand means more pay.
"The workforce, workplace, and business resources are all transforming at a rapid pace thanks to the technological revolution.