Excellence in Business Communication, 13th Edition
Chapter 10. Writing Negative Messages
"Criticism is something we all have to face.
Any work team can run these checkups to find out how healthy it is and get remedies for problem areas.
My Next Move helps you identify careers that involve the kinds of work you like to do.
Affectiva’s website offers several ways to try emotion-recognition AI, including mapping your emotions while you watch a YouTube video.
"Customer service isn’t simply an expensive, time-consuming obligation.
"Buy online, pick-up in store is often heralded as the future of retail: Customers shopping on their own terms, as efficiently as possible.
"Losing clients can be a nightmare.
Take the quiz at Saleforce.
"If you’ve ever experienced pleasure from people’s failures, well, join the rest of us.
"Every small business owner wants repeat business.
"Take this FEMA quiz to test your knowledge on social media’s role in emergency management.
"Jesse Rieser's memories of growing up in Springfield, Missouri in the 1990s unfold against a familiar retail backdrop: storming the aisles of Toys R Us with his brother; meeting friends at the mall to flirt with girls and play videogames; hunting new bands in the CD racks of Best Buy," writes Laura Mellonee in a piece at Wired.
"The customer service mistake that nearly every business makes, over and over again, is to treat every customer the same.
"The businesses that are best loved by customers tend to be ones that make them feel smart, competent, in control.
"When things go south, it’s the job of the CEO or leader to own it, apologize and connect with their audience (customers) to overcome it.
Take a look at the infographic.
"Best Buy, Home Depot, Victoria's Secret, and a host of other retailers are discreetly tracking how often shoppers return purchases and, in some cases, punishing people who are suspected of abusing their return policies.
"Managing a business crisis has become increasingly challenging in the world of 24-hour news and Twitter.
Take a look at this SlideShare show via LinkedIn.
"Think about the people at work who are part of your network — the individuals who help you improve your performance or provide you with emotional support when you are going through a tough spell.
Mignon Fogarty, also known as Grammar Girl, offers a wide selection of easy-to-use advice on getting things right.
"'The interview is an elimination process," says Dr.
"Chronically-negative people can slow down your momentum and sabotage real success.
"Get hired by thinking like the employer.