Business Communication Essentials, 7th Ed.
Chapter 8. Writing Negative Messages
Micah Solomon (photo, left), contributor at Forbes.
Jo Eismont covers the topic at TheMuse.
"Probably the most important reason to respond to comments—both negative and positive—is that everyone else is reading them.
Ash Roy (photo, left) weighs in on the topic.
"No one likes getting criticism," states Sue Shellenbarger in a piece at WSJ.
"Loose lips sink relationships.
Ric Dragon (photo, left) gives a report on his conversation with Christi McNeill, project lead of social business and listening at Southwest Airlines.
"This is the first in a three-part Business English Pod series that explores the use of many different language techniques in the context of a merger.
More and more companies rely on the social web to influence customers before the sale and support them after; these statistics explain why social help is becoming so pervasive.
I just finished reading an interesting book titled Annoying by science writers Joe Palca and Flora Lichtman (2011).
On any given day we're lied to from 10 to 200 times, and the clues to detect those lies can be subtle and counter-intuitive.
Your colleague Jim calls you “honey,” makes cracks about women drivers, and suggests that you be the one to shop for the retirement gift for Bob because “women like that sort of thing.
No one likes to deliver bad news, but these techniques can make it easier for you and the recipient.