Business Communication Essentials, 8th Ed.
Chapter 2. Collaboration, Interpersonal Communication, and Business Etiquette
"Here are the key areas of body language, from head to toe, based off the work of Dr.
Get everything you need to know from the Mobile Marketing Association.
The communication professionals at CommPRO explore the good and bad in crisis communication.
"We need new rules on when you should text, when you should call, when you should email," writes Nicholas Carlson (photo, left).
Usability experts at Nielsen Norman Group offer dozens of research-based articles on effective communication using mobile devices and other technologies.
According to Carol Kinsey Goman (photo, left), "A long time before your performance proves them right or wrong, people will have made an emotional decision about whether to follow you, trust you, or even listen to you.
Dianne Gottsman (photo, left) advises, "As you set out 2014 with fresh goals and resolutions, don't overlook your social media profiles and activity.
Adele Cehrs covers the topic drawing upon lessons from Delta, Abercombie and Taco Bell.
James Clear explains the topic with an example from Mozambique.
"'People read each other's intent as soon as they see each other,' says Nick Morgan, speech coach and author of new book Power Cues: The Subtle Science of Leading Groups, Persuading Others, and Maximizing Your Personal Impact.
"Consider the word "charismatic.
Lea McLeod discusses negativity and the effect it can have on a job seeker.
"An epidemic of bad, inefficient, overcrowded meetings is plaguing the world’s businesses — and making workers miserable.
"There are some simple, yet often forgotten, business principles that can build a positive professional reputation and keep your credibility intact," reports Jacqueline Whitmore of Entrepreneur.
"As I reflect on all the conversations I have, I realize that most of the time, we’re not talking about complex ideas.
"One of my favourite sources for information and guidelines regarding referencing and citation styles is the Purdue Online Writing Lab (OWL).
According to Ilya Pozin, "If you’re ignoring proper business etiquette, you’re doing so at your own peril.
"Learn the proper business etiquette for using mobile devices.
From the folks at Educational Technology and Mobile Learning.
"People whose faces are perceived to look more "competent" are more likely to be CEOs of large, successful companies," writes James Hamblin (photo, left).
From CodeCondo.
"I’ve posted a lot of research from experts on getting people to like you, being influential and having great conversations.
Leo Widrich makes the case.
Fergal Glynn posts his list.